So sorry this is happening to you, Anon! From what I've seen around the wiki, it looks like this might be an iDevice issue that others are experiencing as well. It may help to file a ticket with G5 (the game distributor) about it, but full disclosure...they're not known for a prompt response as far as correcting issues. You can file a ticket here. Hope it's fixed soon!
This just started happening to me yesterday on my iPad. I may not have been trying to access the game on line before. But I am unable to open the game if I am online. It crashes every time. I have to turn off my wifi- open the game then turn wifi back on. So something has definitely happened with this game since the last update. Grr- it's always one step forward and two back with G5/MyTona. Never had this problem before.????
Having the same problem with my laptop. Mandatory Windows 10 update and now the game won't open. (Keeps kicking me back to home screen from blue screen.) Sigh! this is why I stopped playing last year and barely worked up the courage to finally restart this game last month.
Had the same problem... Try playing offline... Mine would open if I'd play offline or move out of my wifi hotspot.. Then I'd move to the hotspot after it opened.. It was very frustrating but it sorted itself out..
Now I have another problem after the latest update.. I downloaded easily, unlocked the pictures, played without a hitch.. In fact went up to level 2.. And now, suddenly this morn I can't open the game as it says it's installing the new update.. It has taken over 7 - 8 hrs already and it's still in the process... - CHiNaRa
This just happened on my I-pad tonight. I played the game this morning, went to a meeting during the day, but when I came home to the game tonight the game would not let me play. Closed down the I-pad and re-started it and still no game.